Privacy policy

Last updated: May 2, 2026

Eluvia Lights operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Eluvia Lights is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.

Depending on your interaction with our Services, we may collect:

  • Contact Information: Name, billing address, shipping address, phone number, and email address
  • Financial Information: Payment details such as credit/debit card information and transaction details
  • Account Information: Username, password, preferences, and account settings
  • Transaction Information: Items viewed, added to cart, purchased, returned, or exchanged
  • Communications: Messages you send to us (e.g., customer support inquiries)
  • Device Information: IP address, browser type, device identifiers, and network data
  • Usage Information: Interaction with our website, pages visited, and browsing behavior

Sources of Personal Information

We may collect personal information from:

  • Directly from you: When you create an account, place an order, or contact us
  • Automatically: Through cookies and similar technologies when you use our website
  • Service providers: Third parties that help us operate our business
  • Partners and third parties: Marketing or analytics partners

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving Services

  • Process orders and payments
  • Fulfill deliveries
  • Manage your account
  • Provide customer support
  • Personalize your shopping experience

Marketing and Advertising

  • Send promotional emails (you can opt out anytime)
  • Show relevant advertisements based on your activity

Security and Fraud Prevention

  • Verify identity and secure transactions
  • Detect and prevent fraud or misuse

Communication

  • Respond to inquiries and provide updates about your orders

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities

Sharing of Personal Information

We may share your information in the following situations:

  • With Shopify and service providers: For hosting, payments, shipping, analytics, and customer support
  • With marketing partners: To provide advertising and promotional services
  • With your consent: When you request or authorize us to share information
  • With affiliates or during business transfers: Such as mergers or acquisitions
  • For legal reasons: To comply with legal obligations or protect our rights

Shopify Relationship

Our store is hosted by Shopify, which processes personal information to provide and improve the Services. Your information may be transferred and processed outside your country.

To learn more, please visit: https://privacy.shopify.com/en

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy or security practices of those sites.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Data Retention

We implement reasonable safeguards to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have rights such as:

  • Access your personal data
  • Request deletion of your data
  • Correct inaccurate data
  • Request data portability
  • Opt out of targeted advertising

To exercise your rights, please contact us using the information below.

You may also opt out of marketing emails at any time by using the unsubscribe link.

International Data Transfers

Your information may be processed outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions or would like to exercise your rights, please contact us:

Email: yuayuyi@outlook.com

Eluvia Lights is the data controller of your personal information for applicable data protection laws.