Shipping policy
Last updated: May 2, 2026
Thank you for shopping with Eluvia Lights. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
Order Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays).
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email.
Shipping Time
Estimated delivery time:
- Standard International Shipping: 20–30 business days
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, and external factors such as weather conditions or logistics delays.
Shipping Fees
- Free Shipping: Orders over $40 USD qualify for free standard shipping
- Orders under $40 USD: Shipping fees will be calculated at checkout
Order Tracking
Once your order has been shipped, tracking information may be provided via email.
If you do not receive tracking details or need assistance, please contact us at yuayuyi@outlook.com.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, such as:
- High demand periods
- Carrier delays
- Customs processing
We appreciate your patience and understanding in such situations.
Lost or Missing Packages
If your package is lost in transit or has not arrived within a reasonable time, please contact us at:
We will investigate the issue and assist you with a suitable solution.
Incorrect Shipping Information
Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions about shipping, feel free to contact us:
Email: yuayuyi@outlook.com