Refund policy
Last updated: April 30, 2026
At Eluvia Lights, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures regarding returns, exchanges, and refunds.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at:
yuayuyi@outlook.com
If your return is accepted, we will provide a return shipping label and instructions on how to send your package.
Items returned without prior authorization will not be accepted.
For any return-related questions, you can always contact us at the email above.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item is eligible for return, please contact us.
Please note:
- Sale items are non-refundable
- Gift cards are non-returnable
Exchanges
The fastest way to get the item you want is to return the original item. Once your return is accepted, you can place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible:
- Item must be unused, unworn, with tags
- In original packaging
- Proof of purchase is required
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically within 10 business days
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
yuayuyi@outlook.com